Forte incident

Connectivity Issues Impacting Multiple Products

Critical Resolved View vendor source →

Forte experienced a critical incident on July 10, 2025 affecting REST Web Services and Notification Services - Email and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 10:25 PM UTC
Resolved
Jul 10, 2025, 11:45 PM UTC
Duration
1h 19m
Detected by Pingoru
Jul 10, 2025, 10:25 PM UTC

Affected components

REST Web ServicesNotification Services - EmailSecure Web PayNotification Services - WebhooksIVR Payment SystemBill pay - Online paymentsDexForte Checkout

Update timeline

  1. investigating Jul 10, 2025, 10:25 PM UTC

    We are currently investigating connectivity issues with our hosting provider. More information will be provided as it becomes available.

  2. identified Jul 10, 2025, 10:43 PM UTC

    We have identified an issue with our service provider and have restored connectivity to our systems. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at [email protected] if you continue to experience problems with any of our service platforms. We will continue to monitor systems for stability.

  3. resolved Jul 11, 2025, 03:52 AM UTC

    All services are functioning normally. This incident is now resolved.