Forte Outage History

Started Oct 20, 2026, 02:11 PM UTC· resolved Oct 20, 2026, 05:28 PM UTC

1. investigating Oct 20, 2026, 02:11 PM UTC

   We are currently experiencing degraded performance for our Webhook environment in Production. Teams have been engaged and are working to resolve the issue. We will update this status as more information becomes available.

2. identified Oct 20, 2026, 03:56 PM UTC

   This issue has been identified and a fix has been implemented. The system is currently sending missed webhooks, so current webhooks may be slightly delayed while the queue is being cleared.

3. resolved Oct 20, 2026, 05:28 PM UTC

   This incident has been fully resolved and all missed webhooks have been resent. If you are still missing webhooks, please reach out to our Support Teams at [email protected] and we will be happy to resend them. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to stabilize the environment.

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Started Sep 01, 2026, 03:56 PM UTC· resolved Sep 01, 2026, 09:24 PM UTC

1. identified Sep 01, 2026, 03:56 PM UTC

   We have identified a delay in processing schedules for September 1, 2026. Teams have been engaged and are processing the schedules now. No settlement or funding delays are expected. We will confirm when all schedules have been processed.

2. identified Sep 01, 2026, 04:58 PM UTC

   Teams are still processing today's schedules. In order to prioritize scheduled transactions, teams have paused batch processing. This will be resumed once today's schedules have been fully processed.

3. monitoring Sep 01, 2026, 06:37 PM UTC

   Teams have completed the processing of today's scheduled transactions. Additionally, batch processing has been resumed and all outstanding files have been processed. We will continue to monitor systems for stability and provide updates as applicable.

4. resolved Sep 01, 2026, 11:24 PM UTC

   This incident has been fully resolved. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to resolve today’s delay.

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Started Apr 14, 2026, 03:16 PM UTC· resolved Apr 14, 2026, 06:25 PM UTC

1. investigating Apr 14, 2026, 03:16 PM UTC

   We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who utilize Forte Checkout may not be able to process transactions at this time. We recommend using an alternate payment platform such as Dex in the interim. We will post updates related to this incident as they become available.

2. monitoring Apr 14, 2026, 04:17 PM UTC

   We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Teams will continue to monitor the environment for stability throughout the day. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to stabilize the environment.

3. resolved Apr 14, 2026, 06:25 PM UTC

   This incident has been fully resolved.

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Started Feb 16, 2026, 04:02 PM UTC· resolved Feb 17, 2026, 02:48 AM UTC

1. investigating Feb 16, 2026, 04:02 PM UTC

   We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at [email protected] for any Customer Support related requests or [email protected] for any Technical Support needs. Thank you!

2. investigating Feb 16, 2026, 05:01 PM UTC

   We are continuing to investigate this issue.

3. identified Feb 16, 2026, 06:18 PM UTC

   A work around has been implemented and calls are now able to route to agents. We will update once our regular service has been restored.

4. resolved Feb 17, 2026, 02:48 AM UTC

   The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.

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Started Nov 20, 2025, 02:37 PM UTC· resolved Nov 20, 2025, 08:46 PM UTC

1. investigating Nov 20, 2025, 02:37 PM UTC

   We have received reports of connectivity issues impacting merchants using V400c devices with our Cloud solution. Our team is actively investigating and will share updates as more information becomes available.

2. identified Nov 20, 2025, 06:27 PM UTC

   The team has identified an V400c connection issue caused by our third party cloud provider. Teams are actively working to apply a hotfix to each terminal. Next update will be provided when all terminals have been updated. Thank you for your patience!

3. resolved Nov 20, 2025, 08:46 PM UTC

   The team has finished updating all V400c devices using the CSG Forte Cloud solution. If you are still experiencing connectivity issues with your V400c terminal, please reach out to our support teams at [email protected] and someone will be happy to assist. We sincerely apologize for the disruption to your business and thank you for your patience while we worked to resolve this issue as quickly as possible.

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Started Oct 20, 2025, 06:04 PM UTC· resolved Oct 21, 2025, 12:46 AM UTC

1. investigating Oct 20, 2025, 06:04 PM UTC

   CSG Forte is continuing to experience service degradation across our platforms as a result of today's outage with our public cloud provider. BillPay websites are down and our REST API platform is experiencing connectivity issues. Additionally, daily reports cannot be generated and sent out. We will provide updates from our provider as they become available.

2. investigating Oct 20, 2025, 08:50 PM UTC

   BillPay services have been restored at this time. We are still seeing multiple services with degradation as a result of today's outage. Will continue to provide updates as they become available.

3. resolved Oct 21, 2025, 12:46 AM UTC

   All services have been fully resolved.

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Started Sep 18, 2025, 08:36 PM UTC· resolved Sep 18, 2025, 10:24 PM UTC

1. investigating Sep 18, 2025, 08:36 PM UTC

   We are currently investigating an issue with SWP Checkout involving transaction processing. More information will be provided as it becomes available.

2. monitoring Sep 18, 2025, 09:21 PM UTC

   Issues with transaction processing through the SWP Checkout platform have been resolved. We will continue to monitor the environment for stability. We apologize for any inconvenience this may have caused and welcome to you to reach out to our support teams at [email protected] if you are still experiencing service degradation. Thank you!

3. resolved Sep 18, 2025, 11:46 PM UTC

   This incident has been resolved.

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Started Aug 19, 2025, 02:58 PM UTC· resolved Aug 19, 2025, 04:04 PM UTC

1. investigating Aug 19, 2025, 02:58 PM UTC

   We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available. Some merchants and partners may be experiencing 503 error responses.

2. monitoring Aug 19, 2025, 03:25 PM UTC

   We have discovered and resolved the issues that caused degraded performance across our REST API environment. Please reach out to our Support Teams at [email protected] if any further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused. We will continue to monitor the environment for stability.

3. resolved Aug 19, 2025, 05:07 PM UTC

   This incident has been resolved.

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Started Aug 15, 2025, 10:14 PM UTC· resolved Aug 15, 2025, 11:06 PM UTC

1. investigating Aug 15, 2025, 10:14 PM UTC

   We are investigating latency, including timeouts, impacting ACH validations through our Forte Validate+ product. We are working with our vendor to identify the issue and work toward a resolution. We will provide more details related to this incident as they become available.

2. resolved Aug 15, 2025, 11:06 PM UTC

   We have confirmed that this incident, which was due to a third-party vendor outage, has been fully resolved. We apologize for this inconvenience and welcome you to reach out to our Support Teams at [email protected] if you continue to experience service degradation.

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Started Aug 11, 2025, 09:14 PM UTC· resolved Aug 11, 2025, 11:15 PM UTC

1. investigating Aug 11, 2025, 09:14 PM UTC

   Teams are currently investigating a connection issue with the Forte IVR system. Merchants utilizing the toll-free number 877-690-3729 may be impacted. More information will be provided as it becomes available.

2. monitoring Aug 11, 2025, 09:52 PM UTC

   Teams have confirmed connectivity has been restored. We will continue to monitor our systems for stability. Our apologies for any inconvenience this may have caused.

3. resolved Aug 12, 2025, 01:15 AM UTC

   This incident has been fully resolved. If you continue to experience connectivity issues with our toll-free IVR number, please reach out to our Support Teams at [email protected] and we will be happy to assist. Thank you for your patience.

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Started Jul 08, 2025, 12:00 PM UTC· resolved Jul 08, 2025, 12:00 PM UTC

1. resolved Jul 08, 2025, 05:40 PM UTC

   We experienced an incident with a 3rd party email provider which caused delays to some notifications scheduled to deliver on July 08, 2025. This incident has been fully resolved and all queued notifications have been delivered. Please reach out to our Support Teams at [email protected] or 866.290.5400 if you have any questions or are still missing daily reports. Thank you for your business and we apologize for the delay.

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Started Jun 04, 2025, 04:15 PM UTC· resolved Jun 04, 2025, 04:17 PM UTC

1. resolved Jun 04, 2025, 07:34 PM UTC

   Due to an operational delay with one of our funding processors, some merchants may experience delayed ACH funding on June 4, 2025. Credit card funding and merchant ACH activity were not impacted. Impacted funding was processed for immediate release on the morning of June 4, 2025, and should be deposited within the next business day. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at [email protected] if you have any further questions.

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Started Mar 26, 2025, 12:49 PM UTC· resolved Mar 26, 2025, 02:22 PM UTC

1. investigating Mar 26, 2025, 12:49 PM UTC

   We are currently investigating an incident related to reporting in DEX. The team is engaged and actively working to diagnose and resolve.

2. identified Mar 26, 2025, 01:15 PM UTC

   The issue with related transaction reporting in DEX has been identified. We are working on a fix right now and should have it deployed to production within the hour.

3. monitoring Mar 26, 2025, 01:43 PM UTC

   A fix has been implemented and related transactions are now available in DEX. We will continue to monitor the systems for stability and provide future updates as they become available.

4. resolved Mar 26, 2025, 05:37 PM UTC

   This incident has been resolved. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed.

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Started Dec 06, 2024, 03:19 PM UTC· resolved Dec 06, 2024, 03:49 PM UTC

1. investigating Dec 06, 2024, 03:19 PM UTC

   Some AutoDaily reports that were due to go out this morning will be delayed. We are currently working to regenerate those reports and will send them out within the next 30 minutes.

2. resolved Dec 06, 2024, 04:39 PM UTC

   All missing AutoDaily reports have now gone out. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed.

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Started Nov 15, 2024, 03:04 PM UTC· resolved Nov 15, 2024, 04:11 PM UTC

1. investigating Nov 15, 2024, 03:04 PM UTC

   We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available.

2. monitoring Nov 15, 2024, 03:37 PM UTC

   We have identified an issue with our REST API environment and have deployed a fix. Requests are processing successfully as of 07:31 AM PST. We will continue to monitor the system for stability. Next update in 30 minutes.

3. resolved Nov 15, 2024, 04:11 PM UTC

   We have confirmed this incident has been resolved. If you have any additional questions or are still experiencing issues, please reach out to our Support Teams at [email protected] and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.

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Started Oct 23, 2024, 02:36 PM UTC· resolved Oct 23, 2024, 04:15 PM UTC

1. investigating Oct 23, 2024, 02:36 PM UTC

   We are currently investigating an issue with custom activity files where transactions from prior days are included in today's reports. We are working to resolve and will regenerate affected reports when complete. Will provide the next update in 30 minutes. Thank you for your patience.

2. identified Oct 23, 2024, 03:05 PM UTC

   We have identified the issue and have sent out new versions of most reports. If you still have not received a corrected file, one will be provided shortly.

3. monitoring Oct 23, 2024, 03:33 PM UTC

   All reports have now gone out. For anyone that received duplicate notifications, we ask you to only import the latest file to mark today's payments. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed. We value your business and appreciate your patience as we resolved this issue.

4. resolved Oct 23, 2024, 05:45 PM UTC

   This incident has been resolved. All affected reports were requeued and sent out before 8 AM PST.

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