Forte experienced a major incident on February 21, 2023 affecting Support Services, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Support Services
Update timeline
- resolved Feb 21, 2023, 05:02 PM UTC
We experienced an incident related to authorization timeouts for First Data and Fiserv as of 8 PM PST on 02/20/2023. After working with our vendors to identify the issue, service was restored by 11:50 PM PST on 02/20/23 and transactions began to flow correctly. For any authorization declines related to timeouts, we encourage you to process those transactions again. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at [email protected] if you have additional questions.