Forte experienced a minor incident on March 28, 2023 affecting REST Web Services and Support Services and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
REST Web ServicesSupport ServicesVirtual TerminalSOAP Web ServicesACH FundingApplication APISecure Web PayAGIOnline ApplicationIVR Payment System
Update timeline
- investigating Mar 28, 2023, 01:59 AM UTC
We are investigating an incident related to infrastructure/network operations processes. Potential user impact has not yet been assessed. We will post updates here as new information is discovered.
- investigating Mar 28, 2023, 02:09 AM UTC
We are continuing to investigate this issue.
- resolved Mar 28, 2023, 03:18 AM UTC
This issue is resolved. We will continue to monitor the environment for stability and provide updates as needed. We appreciate your patience and welcome you to reach out to our Customer Support team at [email protected] if further assistance is required.