Forte experienced a major incident on May 22, 2023 affecting Virtual Terminal, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2023, 02:12 PM UTC
We are currently investigating an outage that is impacting merchants ability to access reports in Virtual Terminal. Our team is working to identify the issue and take action to resolve it. This incident will be updated as more information becomes available.
- investigating May 22, 2023, 03:23 PM UTC
The team is still investigating this issue and hopes to have an update soon.
- resolved May 22, 2023, 03:50 PM UTC
This incident has been resolved as of 8:30 AM PST. If you have any additional questions or still cannot access system reports, please reach out to our Support Teams at [email protected] and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this issue may have caused.