Forte experienced a minor incident on September 13, 2023 affecting Card Authorizations, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2023, 01:43 AM UTC
We are currently investigating an incident related to intermittent authorization timeouts as of 05:14 PM. We are working with our vendor to identify the issue and work toward a resolution. We will provide more details related to this incident as they become available.
- monitoring Sep 13, 2023, 02:17 AM UTC
Intermittent authorization timeouts have subsided as of 06:27 PM PST. We are currently monitoring the system for stability and will provide more updates as we have them. Thank you for your patience.
- resolved Sep 13, 2023, 03:24 AM UTC
This incident has been resolved. If you continue to have issues related to authorizations, please contact our support teams at [email protected].