Forte experienced a major incident on November 1, 2023 affecting REST Web Services and Daily Transaction Reports and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2023, 01:40 PM UTC
We are currently investigating connection issues that are impacting multiple products and services. We will provide more information once it becomes available.
- identified Nov 01, 2023, 02:43 PM UTC
We have identified the issue and are working to resolve. System latency is still impacting multiple products. Next update in 30 minutes.
- identified Nov 01, 2023, 03:24 PM UTC
We are still experiencing system latency. The team is actively working to resolve. Next update in 30 minutes.
- identified Nov 01, 2023, 03:58 PM UTC
System services are still impacted. Transactions are taking longer than usual to process and notifications may be delayed. Next update in 30 minutes.
- identified Nov 01, 2023, 04:43 PM UTC
System services have been partially restored. Team is still troubleshooting an issue with creating transactions in DEX. Next update in 30 minutes.
- resolved Nov 01, 2023, 05:41 PM UTC
All system services have been successfully restored. We are continuing to monitor for any issues and will address them as needed. If you have any additional questions or are still experiencing system issues, please reach out to our Support Teams at [email protected] and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.