Forte experienced a major incident on November 21, 2023, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 21, 2023, 12:14 AM UTC
We are currently investigating credit card authorization timeouts through the First Data gateway platform. Will update this incident as more information becomes available.
- investigating Nov 21, 2023, 01:15 AM UTC
We are continuing to see authorization timeouts through the First Data gateway platform. We are working with our vendors to troubleshoot and hope to have a resolution soon.
- monitoring Nov 21, 2023, 01:29 AM UTC
The issue has been identified and resolved. Transactions are now processing correctly. We will continue to monitor the system for stability. Next update in 30 minutes.
- resolved Nov 21, 2023, 12:20 PM UTC
This incident was resolved as of 05:19 PM PST on 11/21/2023. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at [email protected] if you have any further questions or issues.