Forte experienced a major incident on May 31, 2024 affecting Support Services and Virtual Terminal and 1 more component, lasting 14h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2024, 08:04 PM UTC
We have observed that some transactions are being declined with a 'TRN NOT APPROVED' error. We are currently investigating the cause of these declines. Further details will be shared as soon as they become available. For any questions, please contact our Customer Support Team at 866-290-5400.
- investigating Jun 01, 2024, 06:02 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 01, 2024, 06:05 AM UTC
The fix has been implemented for this issue and we are seeing all valid transactions getting approved. We apologies for any inconvenience caused and thank you for your understanding. If you have any further queries, please feel free to call our Customer Support at 866-290-5400.
- resolved Jun 03, 2024, 10:08 AM UTC
This incident has been resolved. We apologize for any inconvenience this may have caused and welcome to you to reach out to our support teams at [email protected] with any further inquiries. Thank you!