Forte incident

Connectivity Issues Impacting Multiple Products

Critical Resolved View vendor source →

Forte experienced a critical incident on June 11, 2024 affecting REST Web Services and Virtual Terminal and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 02:45 PM UTC
Resolved
Jun 11, 2024, 03:34 PM UTC
Duration
49m
Detected by Pingoru
Jun 11, 2024, 02:45 PM UTC

Affected components

REST Web ServicesVirtual TerminalNotification Services - EmailSOAP Web ServicesSecure Web PayNotification Services - WebhooksAGIIVR Payment SystemForte.jsBatch Transmission

Update timeline

  1. investigating Jun 11, 2024, 02:34 PM UTC

    We are currently investigating connectivity issues with our hosting provider. More information will be provided as it becomes available.

  2. monitoring Jun 11, 2024, 02:55 PM UTC

    Issues with our service provider have been fully resolved. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at [email protected] if you continue to experience problems with any of our service platforms. We will continue to monitor systems for stability.

  3. resolved Jun 11, 2024, 04:34 PM UTC

    All services are functioning normally. This incident is now resolved.