Forte experienced a major incident on July 19, 2024 affecting REST Web Services and Virtual Terminal and 1 more component, lasting 10h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 05:58 AM UTC
There's an system outage that is affecting most of our services. We are actively investigating this incident and are working to bring all the services back to full operational status as quickly as possible. We will update this page as we have additional information.
- identified Jul 19, 2024, 01:38 PM UTC
We are still working to recover from the CrowdStrike outage. All systems have been impacted and are in the process of being restored. We are also working to generate missed reports and process today's scheduled transactions. We will provide the next update in 30 minutes. Thank you for your patience.
- identified Jul 19, 2024, 02:16 PM UTC
System Update: Many systems have returned to normal, but we do have several still in recovery. Daily reports have been generated and are being sent out now. We will provide the next update in 30 minutes.
- monitoring Jul 19, 2024, 03:08 PM UTC
System Update: All services have been restored, reports have gone out and today's scheduled transactions have processed. We are continuing to monitor and will provide the next update in 30 minutes.
- resolved Jul 19, 2024, 04:03 PM UTC
This incident has been fully resolved. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at [email protected] if you continue to experience problems with any of our service platforms. We will continue to monitor systems for stability.