Forte incident
Active File Delivery Reporting Incident - October 23, 2024
Forte experienced a minor incident on October 23, 2024 affecting Custom Activity Files, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 23, 2024, 02:36 PM UTC
We are currently investigating an issue with custom activity files where transactions from prior days are included in today's reports. We are working to resolve and will regenerate affected reports when complete. Will provide the next update in 30 minutes. Thank you for your patience.
- identified Oct 23, 2024, 03:05 PM UTC
We have identified the issue and have sent out new versions of most reports. If you still have not received a corrected file, one will be provided shortly.
- monitoring Oct 23, 2024, 03:33 PM UTC
All reports have now gone out. For anyone that received duplicate notifications, we ask you to only import the latest file to mark today's payments. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed. We value your business and appreciate your patience as we resolved this issue.
- resolved Oct 23, 2024, 05:45 PM UTC
This incident has been resolved. All affected reports were requeued and sent out before 8 AM PST.