Forte Outage History

Forte had 5 outages in the last 2 years totaling 32h 12m of downtime — averaging 0.2 incidents per month.

There were 5 Forte outages since October 20, 2025 totaling 32h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.forte.net

Minor September 1, 2026

Scheduled Transactions for September 1 Delayed

Detected by Pingoru: Sep 01, 2026, 03:56 PM UTC
Resolved: Sep 01, 2026, 09:24 PM UTC
Duration: 5h 27m

Affected: Batch Transmission

Timeline · 4 updates

identified Sep 01, 2026, 03:56 PM UTC

We have identified a delay in processing schedules for September 1, 2026. Teams have been engaged and are processing the schedules now. No settlement or funding delays are expected. We will confirm when all schedules have been processed.
identified Sep 01, 2026, 04:58 PM UTC

Teams are still processing today's schedules. In order to prioritize scheduled transactions, teams have paused batch processing. This will be resumed once today's schedules have been fully processed.
monitoring Sep 01, 2026, 06:37 PM UTC

Teams have completed the processing of today's scheduled transactions. Additionally, batch processing has been resumed and all outstanding files have been processed. We will continue to monitor systems for stability and provide updates as applicable.
resolved Sep 01, 2026, 11:24 PM UTC

This incident has been fully resolved. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to resolve today’s delay.

Read the full incident report →

Minor April 14, 2026

Forte Checkout - Degraded Performance

Detected by Pingoru: Apr 14, 2026, 03:16 PM UTC
Resolved: Apr 14, 2026, 06:25 PM UTC
Duration: 3h 8m

Affected: Forte Checkout

Timeline · 3 updates

investigating Apr 14, 2026, 03:16 PM UTC

We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who utilize Forte Checkout may not be able to process transactions at this time. We recommend using an alternate payment platform such as Dex in the interim. We will post updates related to this incident as they become available.
monitoring Apr 14, 2026, 04:17 PM UTC

We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Teams will continue to monitor the environment for stability throughout the day. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to stabilize the environment.
resolved Apr 14, 2026, 06:25 PM UTC

This incident has been fully resolved.

Read the full incident report →

Critical February 16, 2026

Phone System - Degraded Performance

Detected by Pingoru: Feb 16, 2026, 04:02 PM UTC
Resolved: Feb 17, 2026, 02:48 AM UTC
Duration: 10h 45m

Affected: Support Services Phone System

Timeline · 4 updates

investigating Feb 16, 2026, 04:02 PM UTC

We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at [email protected] for any Customer Support related requests or [email protected] for any Technical Support needs. Thank you!
investigating Feb 16, 2026, 05:01 PM UTC

We are continuing to investigate this issue.
identified Feb 16, 2026, 06:18 PM UTC

A work around has been implemented and calls are now able to route to agents. We will update once our regular service has been restored.
resolved Feb 17, 2026, 02:48 AM UTC

The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.

Read the full incident report →

Minor November 20, 2025

Connectivity Issues Impacting V400c Devices

Detected by Pingoru: Nov 20, 2025, 02:37 PM UTC
Resolved: Nov 20, 2025, 08:46 PM UTC
Duration: 6h 8m

Affected: Credit Card Terminals (V400c, DynaflexIIGo, eDynamo)

Timeline · 3 updates

investigating Nov 20, 2025, 02:37 PM UTC

We have received reports of connectivity issues impacting merchants using V400c devices with our Cloud solution. Our team is actively investigating and will share updates as more information becomes available.
identified Nov 20, 2025, 06:27 PM UTC

The team has identified an V400c connection issue caused by our third party cloud provider. Teams are actively working to apply a hotfix to each terminal. Next update will be provided when all terminals have been updated. Thank you for your patience!
resolved Nov 20, 2025, 08:46 PM UTC

The team has finished updating all V400c devices using the CSG Forte Cloud solution. If you are still experiencing connectivity issues with your V400c terminal, please reach out to our support teams at [email protected] and someone will be happy to assist. We sincerely apologize for the disruption to your business and thank you for your patience while we worked to resolve this issue as quickly as possible.

Read the full incident report →

Major October 20, 2025

Connectivity Issues Impacting Multiple Products

Detected by Pingoru: Oct 20, 2025, 06:04 PM UTC
Resolved: Oct 21, 2025, 12:46 AM UTC
Duration: 6h 42m

Affected: REST Web ServicesCustom Activity FilesBillPay - Online payments

Timeline · 3 updates

investigating Oct 20, 2025, 06:04 PM UTC

CSG Forte is continuing to experience service degradation across our platforms as a result of today's outage with our public cloud provider. BillPay websites are down and our REST API platform is experiencing connectivity issues. Additionally, daily reports cannot be generated and sent out. We will provide updates from our provider as they become available.
investigating Oct 20, 2025, 08:50 PM UTC

BillPay services have been restored at this time. We are still seeing multiple services with degradation as a result of today's outage. Will continue to provide updates as they become available.
resolved Oct 21, 2025, 12:46 AM UTC

All services have been fully resolved.

Read the full incident report →