Fortanix SaaS incident

DSM SaaS - Network Degradation for Traffic passing through Tokyo

Notice Resolved View vendor source →

Fortanix SaaS experienced a notice incident on October 4, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2023, 06:36 PM UTC
Resolved
Oct 04, 2023, 06:36 PM UTC
Duration
—
Detected by Pingoru
Oct 04, 2023, 06:36 PM UTC

Update timeline

  1. resolved Oct 04, 2023, 06:36 PM UTC

    From 17:30 PM UTC to 18:22 PM UTC on October 4, 2023, our network monitoring systems have detected a degradation in network performance that is impacting the flow of traffic in the Tokyo region. This degradation may lead to slower data transfer rates, increased latency, and potential connectivity disruptions, occasional packet loss, and higher-than-anticipated delays when accessing our services through this region. Our service provider has effectively resolved the issue, thereby restoring service at Tokyo POP. At this moment, we can confirm that the incident has been fully resolved. We sincerely apologize for any inconvenience this situation may have caused.