Fortanix SaaS incident

DSM SaaS AMER - Service Degradation.

Notice Resolved View vendor source →

Fortanix SaaS experienced a notice incident on December 23, 2023 affecting Service availability and Key Management and 1 more component, lasting 11h 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2023, 02:25 AM UTC
Resolved
Dec 23, 2023, 01:59 PM UTC
Duration
11h 34m
Detected by Pingoru
Dec 23, 2023, 02:25 AM UTC

Affected components

Service availabilityKey ManagementKey usage (Cryptographic operation)

Update timeline

  1. investigating Dec 23, 2023, 02:25 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 23, 2023, 03:14 AM UTC

    We have identified issue to our service provider for our InterDC links, we are working with providers to resolve the issue

  3. investigating Dec 23, 2023, 03:15 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 23, 2023, 05:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Dec 23, 2023, 06:02 AM UTC

    We are continuing to monitor for any further issues.

  6. investigating Dec 23, 2023, 06:05 AM UTC

    We are continuing to investigate this issue.

  7. monitoring Dec 23, 2023, 06:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Dec 23, 2023, 01:59 PM UTC

    This incident has been resolved.