Fortanix SaaS incident

DSM SaaS AMER & Emerald - Service Degradation - (Chicago Area)

Minor Resolved View vendor source →

Fortanix SaaS experienced a minor incident on January 14, 2024 affecting Service availability and Key Management and 1 more component, lasting 15d 6h. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2024, 03:15 PM UTC
Resolved
Jan 29, 2024, 09:50 PM UTC
Duration
15d 6h
Detected by Pingoru
Jan 14, 2024, 03:15 PM UTC

Affected components

Service availabilityKey ManagementKey usage (Cryptographic operation)

Update timeline

  1. investigating Jan 14, 2024, 05:59 PM UTC

    We are currently investigating this issue.

  2. identified Jan 15, 2024, 03:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 16, 2024, 07:57 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 18, 2024, 02:04 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jan 20, 2024, 04:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 29, 2024, 09:50 PM UTC

    This incident has been resolved.