Fortanix SaaS incident

DSM SaaS | AMER| Intermittent timeouts with certain service providers (impacting only large payloads)

Notice Resolved View vendor source →

Fortanix SaaS experienced a notice incident on August 27, 2024 affecting Service availability and Service availability and 1 more component, lasting 51d 17h. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2024, 01:10 PM UTC
Resolved
Oct 18, 2024, 06:47 AM UTC
Duration
51d 17h
Detected by Pingoru
Aug 27, 2024, 01:10 PM UTC

Affected components

Service availabilityService availabilityService availabilityKey ManagementKey ManagementKey ManagementKey usage (Cryptographic operation)Key usage (Cryptographic operation)Key usage (Cryptographic operation)

Update timeline

  1. investigating Aug 27, 2024, 01:10 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 27, 2024, 01:38 PM UTC

    We are actively investigating the issue. As a temporary workaround, reducing the MTU to 1400 has been found to resolve the issue in most cases.

  3. identified Aug 27, 2024, 06:11 PM UTC

    We have identified the issue and are currently implementing a fix. The rollout is expected to be completed within the next 30 minutes.

  4. monitoring Aug 27, 2024, 07:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 18, 2024, 06:47 AM UTC

    This incident has been resolved.