Fortanix SaaS incident

DSM Saas | APAC region | outbound internet issue in the Tokyo region

Notice Resolved View vendor source →

Fortanix SaaS experienced a notice incident on April 23, 2025 affecting Service availability and Key Management and 1 more component, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 02:37 PM UTC
Resolved
Apr 25, 2025, 11:43 AM UTC
Duration
1d 21h
Detected by Pingoru
Apr 23, 2025, 02:37 PM UTC

Affected components

Service availabilityKey ManagementKey usage (Cryptographic operation)

Update timeline

  1. investigating Apr 23, 2025, 02:37 PM UTC

    We experienced the outbound internet issue in Tokyo Data Center APAC region from 13:48 UTC on April 23, 2025. The key service operations are not impacted. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.

  2. monitoring Apr 23, 2025, 03:01 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Apr 23, 2025, 03:05 PM UTC

    An issue was identified with our service provider, and we executed a failover to resume normal operations.

  4. resolved Apr 25, 2025, 11:43 AM UTC

    This incident has been resolved.