Fortanix SaaS incident

DSM Saas | EU region | timeouts issue in the Frankfurt region

Notice Resolved View vendor source →

Fortanix SaaS experienced a notice incident on May 16, 2025 affecting Service availability and Key Management and 1 more component, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 06:40 PM UTC
Resolved
May 16, 2025, 11:24 PM UTC
Duration
4h 44m
Detected by Pingoru
May 16, 2025, 06:40 PM UTC

Affected components

Service availabilityKey ManagementKey usage (Cryptographic operation)

Update timeline

  1. monitoring May 16, 2025, 06:40 PM UTC

    We experienced the timeouts issue in the Frankfurt region from May 16 17:44 UTC to May 16th 17:46 UTC. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.

  2. resolved May 16, 2025, 11:24 PM UTC

    This incident has been resolved.