Form3 Staging Outage History

Form3 Staging is up right now

Form3 Staging had 4 outages in the last 2 years totaling 4h 19m of downtime — averaging 0.2 incidents per month.

There were 4 Form3 Staging outages since July 8, 2025 totaling 4h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.staging-form3.tech

Minor June 18, 2026

INC465496 - Degradation Form3 - UK Instant Simulator

Detected by Pingoru
Jun 18, 2026, 08:17 AM UTC
Resolved
Jun 18, 2026, 11:58 AM UTC
Duration
3h 41m
Affected: Direct (LON)Direct (MQ)Direct (WS)
Timeline · 6 updates
  1. investigating Jun 18, 2026, 08:17 AM UTC

    We have identified an issue impacting the FPS Direct simulator. Our engineers are currently investigating and further details will be posted as the investigation progresses

  2. investigating Jun 18, 2026, 08:27 AM UTC

    We are continuing to investigate the issues on the FPS simulator. Payments processing may have failures or increased processing times.

  3. identified Jun 18, 2026, 09:54 AM UTC

    We have applied a temporary fix. The FPS Simulator has returned to normal processing times. We will provide a further update as more information becomes available.

  4. monitoring Jun 18, 2026, 11:54 AM UTC

    A full fix has been implemented and and are now in a period of monitoring. Customers using the Simulator should now see that normal processing has resumed.

  5. resolved Jun 18, 2026, 11:58 AM UTC

    The issue affecting FPS Simulator has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  6. postmortem Jun 19, 2026, 08:55 AM UTC

    Form3 identified an issue within the FPS Simulator in the Staging environment that impacted customer testing activities. During the incident period, payment transactions either failed to process or experienced significant delays. A fix was implemented, and full service was restored at 12:53 BST on 18th June. Form3 continues to proactively monitor the Staging environment and is reviewing opportunities for further improvements to help prevent similar issues from affecting customer testing in the future.

Read the full incident report →

Major April 20, 2026

Staging Platform Issue

Detected by Pingoru
Apr 20, 2026, 08:49 AM UTC
Resolved
Apr 20, 2026, 09:27 AM UTC
Duration
38m
Affected: FPS RT - DirectDirectFedNowVoP ResponderFPS RT - IndirectDirect Non SettlingTCH - RTPDirect (LON)VoP RequesterBacs - Direct ParticipantDirect (MQ)CoP Responder (LON)Direct Debit (LON)Direct (LON)SEPA InstantDirect (WS)CoP Requester (LON)Direct Non Settling (LON)Credit Transfer (LON)Account Management Services
Timeline · 3 updates
  1. investigating Apr 20, 2026, 08:49 AM UTC

    We have identified an issue impacting all Staging environment services. Our engineers are currently investigating and we will provide further details as the investigation continues

  2. resolved Apr 20, 2026, 09:27 AM UTC

    Our Staging Platform Incident has recovered and normal service has resumed. We will continue to monitor the service to ensure there is no ongoing impact.

  3. postmortem Apr 21, 2026, 09:37 AM UTC

    Form3 identified an issue within the Staging environment impacting both admission and submission flows. A fix was implemented, and service was fully restored at 09:17 UTC on 20 April 2026. Form3 continues to proactively monitor the Staging environment to identify improvements and prevent impact to customer testing.

Read the full incident report →

Minor March 30, 2026

INC443812 - Notifications not being sent

Detected by Pingoru
Mar 30, 2026, 04:07 PM UTC
Resolved
Mar 30, 2026, 04:07 PM UTC
Duration
—
Affected: DirectVoP ResponderDirect Non SettlingDirect (LON)VoP RequesterCoP Responder (LON)Direct Debit (LON)Direct (LON)CoP Requester (LON)Direct Non Settling (LON)Credit Transfer (LON)
Timeline · 2 updates
  1. resolved Mar 30, 2026, 04:07 PM UTC

    Form3 identified an issue impacting notifications on the Staging environment between 13:30 - 15:30 UTC. During this period, no notifications were being sent. After a period of monitoring, our Incident Response Team have confirmed notifications are working as expected.

  2. postmortem Mar 31, 2026, 08:50 AM UTC

    Form3 were alerted to an issue affecting the notification service in the staging environment, where notifications were not being delivered as expected between 13:30 - 15:30 UTC on 30/03/26. A fix was implemented and service has been confirmed as restored. Form3 continue to proactively monitor the staging environment to ensure stability and support customer testing.

Read the full incident report →

Notice July 8, 2025

INC390509 - Degradation to the Form3 - Confirmation of Payee Service

Detected by Pingoru
Jul 08, 2025, 01:27 PM UTC
Resolved
Jul 08, 2025, 01:27 PM UTC
Duration
—
Affected: CoP Responder (LON)CoP Requester (LON)
Timeline · 2 updates
  1. resolved Jul 08, 2025, 01:27 PM UTC

    An issue impacting the Form3 - Confirmation of Payee Service was identified. An error would have been seen for CoP Requests made between 13:38 UTC on 07/07/2025 > 14:30 UTC 08/07/2025 A fix has been successfully implemented and service is restored.

  2. postmortem Jul 08, 2025, 01:32 PM UTC

    Form3 were alerted to an issue on our Form3 - Confirmation of Payee simulator between 13:38 UTC on 07/07/2025 > 14:30 UTC 08/07/2025 A fix was implemented and service was confirmed as restored at 14:30 UTC 08/07/2025 Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to customer testing.

Read the full incident report →