Form3 Staging incident

INC443812 - Notifications not being sent

Minor Resolved View vendor source →

Form3 Staging experienced a minor incident on March 30, 2026 affecting Direct and VoP Responder and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 04:07 PM UTC
Resolved
Mar 30, 2026, 04:07 PM UTC
Duration
—
Detected by Pingoru
Mar 30, 2026, 04:07 PM UTC

Affected components

DirectVoP ResponderDirect Non SettlingDirect (LON)VoP RequesterCoP Responder (LON)Direct Debit (LON)Direct (LON)CoP Requester (LON)Direct Non Settling (LON)

Update timeline

  1. resolved Mar 30, 2026, 04:07 PM UTC

    Form3 identified an issue impacting notifications on the Staging environment between 13:30 - 15:30 UTC. During this period, no notifications were being sent. After a period of monitoring, our Incident Response Team have confirmed notifications are working as expected.

  2. postmortem Mar 31, 2026, 08:50 AM UTC

    Form3 were alerted to an issue affecting the notification service in the staging environment, where notifications were not being delivered as expected between 13:30 - 15:30 UTC on 30/03/26. A fix was implemented and service has been confirmed as restored. Form3 continue to proactively monitor the staging environment to ensure stability and support customer testing.