Form3 Staging experienced a minor incident on September 18, 2019 affecting SEPA Instant, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 18, 2019, 02:19 PM UTC
We have identified as part of our ongoing remediation of the previously seen degradation today, an additional issue with our SEPA Instant gateway causing SEPA Instant payments to fail Our engineers are working towards a fix and we will post an update once we have confirmed the degradation has been fully remediated While this work continues customers can expect to see SEPA Instant payment failures
- resolved Sep 18, 2019, 05:38 PM UTC
Due to an intermittent issue with one of our support services we were unable to process a small number of payments from 14:00 BST to 16:15 BST. We have implemented and deployed a fix for this issue and are exploring further mitigations to ensure this does not reoccur.