Form3 Staging experienced a minor incident on October 7, 2019 affecting Bacs - Direct Participant, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Bacs - Direct Participant
Update timeline
- identified Oct 07, 2019, 01:56 PM UTC
We are currently experiencing a degradation of our BACS service. Currently claims reversal submission are not reaching their final state Our team are investigating and will provide updates as the investigation progresses
- identified Oct 07, 2019, 03:06 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 07, 2019, 03:10 PM UTC
Problems submitting claim reversals using Bacs - Direct Participant were found to be caused by incorrect customer configuration. All other customers were not affected during this time