Form3 Staging incident

Investigating reports of authentication problems

Notice Resolved View vendor source →

Form3 Staging experienced a notice incident on October 10, 2019 affecting FPS RT - Direct and FPS RT - Indirect and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2019, 08:49 AM UTC
Resolved
Oct 10, 2019, 10:44 AM UTC
Duration
1h 55m
Detected by Pingoru
Oct 10, 2019, 08:49 AM UTC

Affected components

FPS RT - DirectFPS RT - IndirectBacs - Direct ParticipantSEPA InstantAccount Management Services

Update timeline

  1. identified Oct 10, 2019, 08:49 AM UTC

    We are currently investigating reports of problems authenticating with the API

  2. identified Oct 10, 2019, 08:50 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 10, 2019, 10:44 AM UTC

    We investigated several customer problems with authentication. During this time authentication was available for all customers