Form3 Staging experienced a critical incident on October 10, 2019 affecting FPS RT - Indirect, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
FPS RT - Indirect
Update timeline
- investigating Oct 10, 2019, 03:40 PM UTC
We have identified an issue causing stuck payments. We are working closely with our gateway provider to resolve this issue as soon as possible. Customers may see payment submissions stuck in a "submitted" state We will post an update when we have more information.
- investigating Oct 10, 2019, 03:48 PM UTC
We are continuing to investigate this issue.
- resolved Oct 10, 2019, 03:48 PM UTC
This incident has been resolved.