Form3 Staging experienced a notice incident on December 2, 2019 affecting FPS RT - Direct and FPS RT - Indirect and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Dec 02, 2019, 02:33 PM UTC
We have identified an issue which caused a delay to notifications in our Staging Environment over the weekend 30/11 - 01/12. This resulted in notifications being delayed in triggering from the point of the subscription event. An initial fix was implemented at 10:41 UTC 02/12 resolving the degradation and reducing all delay to acceptable parameters. A further wider remediation was then released later in the day. Customers should now see all notifications processing without further degradation. This issue was not replicated into the Production environment