Form3 Staging experienced a critical incident on December 31, 2019 affecting FPS RT - Direct and FPS RT - Indirect and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 31, 2019, 11:30 AM UTC
We have identified the issue causing failures to the staging environment. This is due to a failure relating to a routine deployment on our platform. Customers may see API calls timing out or failing. These should be retried once the issue is resolved. We will post an update at 12:00 unless there is further information to share before this time.
- monitoring Dec 31, 2019, 12:00 PM UTC
Our staging environment has recovered and normal service has resumed. We are monitoring the re-processing of a small number of messages which were delayed during the incident. We will continue to monitor the service to ensure there is no ongoing impact.
- resolved Dec 31, 2019, 12:21 PM UTC
Our staging environment has recovered and normal service has resumed. We will continue to monitor the service to ensure there is no ongoing impact.