Form3 Staging incident

#15830 - Degradation to Bacs Service Simulator

Notice Resolved View vendor source →

Form3 Staging experienced a notice incident on March 25, 2021 affecting Bacs - Direct Participant, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2021, 03:09 PM UTC
Resolved
Mar 25, 2021, 03:09 PM UTC
Duration
—
Detected by Pingoru
Mar 25, 2021, 03:09 PM UTC

Affected components

Bacs - Direct Participant

Update timeline

  1. resolved Mar 25, 2021, 03:09 PM UTC

    From 10:30 - 14:00 UTC, Form3 experienced an impact on the Bacs service simulator. We have investigated the issue and can confirm that customers using the Bacs simulator during this time, may have experienced payment processing latency or payment failures in some instances. The service has since recovered and after a period of monitoring, our Incident Response Team has confirmed there is no ongoing impact.