Form3 Staging incident
#18544 - Degradation to Bacs Simulator (Reoccurrence)
Form3 Staging experienced a minor incident on June 1, 2021 affecting Bacs - Direct Participant, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2021, 01:18 PM UTC
While monitoring the service, we identified a reoccurrence of the earlier issue that had been impacting the Bacs simulator. The simulator is currently unavailable while our engineers investigate. Further details will be posted as the investigation progresses.
- monitoring Jun 01, 2021, 02:15 PM UTC
Disruption seen to the Bacs simulator has been resolved and the simulator is now operational. We are continuing to investigate the root cause of the degradation and will continue to monitor the health of the Bacs simulator whilst investigations are ongoing.
- monitoring Jun 01, 2021, 04:47 PM UTC
We have identified the issue, and are working on the fix. The next update will be on the resolution of the issue.
- resolved Jun 03, 2021, 04:26 PM UTC
Our Bacs Simulator has recovered and normal service has resumed. We will continue to monitor the service to ensure there is no ongoing impact. Further details will be provided in the postmortem in due course.