Form3 Staging experienced a minor incident on September 27, 2021 affecting FPS RT - Direct, lasting 15h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2021, 04:54 PM UTC
We have identified an issue impacting the FPS Direct simulator. Our engineers are currently investigating and further details will be posted as the investigation progresses
- resolved Sep 28, 2021, 08:46 AM UTC
Our FPS Direct service has recovered and normal service has resumed. We have confirmed all payments have reached a final state and there has been no further impact since 21:00 BST on the 27/09/21. The root cause is under investigation for service enhancement and more details will be provided as part of the post mortem in due course.
- postmortem Sep 28, 2021, 09:12 AM UTC
Form3 were alerted to ongoing latency in successful test payment submissions being updated to a final state on the FPS simulator for Form3 API Gateway customers. Investigations identified a network configuration issue impacting the status update logic after the payment had been processed. Form3 engineers identified a fix which was then tested and released, a period of monitoring confirmed no ongoing impact from 21:00 BST on the 27/09/21. We have also confirmed all impacted payments have reached the correct final state. Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to payment processing.