Form3 Staging incident

#58363 - Degradation to the SEPA Instant Simulator

Minor Resolved View vendor source →

Form3 Staging experienced a minor incident on September 19, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2022, 12:07 PM UTC
Resolved
Sep 15, 2022, 05:00 PM UTC
Duration
—
Detected by Pingoru
Sep 19, 2022, 12:07 PM UTC

Update timeline

  1. resolved Sep 19, 2022, 12:07 PM UTC

    We identified an issue impacting the SEPA Instant Simulator which caused test payments to be stuck in a non-final state. Remediation steps were taken on 19 September at 09:30 UTC to restore service and after a period of monitoring our Incident Response team have confirmed that the Simulator is working as expected. Further details will be provided in the postmortem, in due course.

  2. postmortem Oct 07, 2022, 03:05 PM UTC

    Between 15th September 17:00 and 19th September 09:30 UTC, Form3 observed a degradation to the SEPA Simulator. Investigation identified that any test payments processed in the impacted window were in a non-final state. The SEPA Simulator was restarted to restore the connectivity issues causing the impact. Once recovery actions were completed, all stuck payments were processed successfully. Full service was restored at 09:30 UTC. Form3 have proactively been monitor the Staging environment to ensure test transactions are processing as expected.