Form3 Staging experienced a notice incident on January 15, 2020 affecting FPS RT - Direct and FPS RT - Indirect and 1 more component, lasting 20h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2020, 01:11 PM UTC
We have identified a number of audit events that have been held and are not yet processed. We are investigating. Current audit events are being processed correctly, and there is no impact to payment processing.
- resolved Jan 16, 2020, 09:28 AM UTC
Our auditing service has recovered and normal service has resumed. No further issues with audit messages have been identified since 15/01/2020. Customers may see some inconsistency with audit events impacted during this period. Our engineers are working to put in place further mitigation to prevent this issue recurring and ensure all payments show the full audit trail. We continue to monitor the service to ensure there is no ongoing impact.