Forethought AI incident

Elevated API Errors

Critical Resolved View vendor source →

Forethought AI experienced a critical incident on December 15, 2021 affecting Dashboard and Solve Widget and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:34 PM UTC
Resolved
Dec 15, 2021, 04:58 PM UTC
Duration
1h 23m
Detected by Pingoru
Dec 15, 2021, 03:34 PM UTC

Affected components

DashboardSolve WidgetAssistAPITriage

Update timeline

  1. investigating Dec 15, 2021, 03:34 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating Dec 15, 2021, 04:43 PM UTC

    AWS regions us-west-1, us-west-2, and us-govwest-1 may have connectivity issues internally as well as with their applications.

  3. investigating Dec 15, 2021, 04:44 PM UTC

    We believe this has been resolved and are currently monitoring.

  4. investigating Dec 15, 2021, 04:57 PM UTC

    This incident has been resolved.

  5. resolved Dec 15, 2021, 04:58 PM UTC

    This incident has been resolved.