Forethought AI incident

Salesforce Integration - Elevated Errors

Major Resolved View vendor source →

Forethought AI experienced a major incident on August 9, 2023 affecting Solve Widget and Triage, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2023, 03:08 AM UTC
Resolved
Aug 09, 2023, 03:37 AM UTC
Duration
29m
Detected by Pingoru
Aug 09, 2023, 03:08 AM UTC

Affected components

Solve WidgetTriage

Update timeline

  1. identified Aug 09, 2023, 01:42 AM UTC

    Salesforce is experiencing issues at the moment, we're monitoring our services as they work toward a resolution. https://status.salesforce.com/generalmessages/1168

  2. monitoring Aug 09, 2023, 03:14 AM UTC

    A fix has been implemented by Salesforce. We're monitoring the results as we see an increase in successful requests.

  3. monitoring Aug 09, 2023, 03:16 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 09, 2023, 03:37 AM UTC

    This incident has been resolved. https://status.salesforce.com/incidents/11488