Forethought AI incident
OpenAI service down that partially impacts certain services
Forethought AI experienced a major incident on November 8, 2023 affecting Solve Widget and Assist and 1 more component, lasting 5h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2023, 06:58 PM UTC
An outage with OpenAI services from 5:42 AM to 7:16 AM PT on 11/08, partially impacted certain Forethought services. Triage: The Sentiment Intensity Classifier was non-operational; however, other classifiers functioned normally. Assist: Response generation was down. All other features of Assist remained available. Email 1.0: There was no impact on this service. Email 2.0: The system defaulted to not sending customer email responses. Widget: Customers experienced a connection error upon entering queries. Dashboard: Access to Workflow creation, settings adjustments, and analytics were unaffected. Customers who do not incorporate OpenAI into their Forethought solutions experienced no service interruption.
- investigating Nov 08, 2023, 07:00 PM UTC
OpenAI service is back up, we will continue monitoring the status
- resolved Nov 08, 2023, 07:02 PM UTC
This incident has been resolved.