Forethought AI incident

Significant OpenAI disruption leading to Forethought product downtime

Major Resolved View vendor source →

Forethought AI experienced a major incident on January 30, 2024 affecting Solve Widget and Assist and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2024, 12:26 AM UTC
Resolved
Jan 30, 2024, 12:49 AM UTC
Duration
23m
Detected by Pingoru
Jan 30, 2024, 12:26 AM UTC

Affected components

Solve WidgetAssistAPITriageDiscoverSolve Email

Update timeline

  1. investigating Jan 30, 2024, 04:19 AM UTC

    Increased errors in the OpenAI API were impacting the functionality of various Forethought products, resulting in failures.

  2. identified Jan 30, 2024, 04:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 30, 2024, 04:21 AM UTC

    This incident has been resolved.