Forethought AI experienced a critical incident on April 17, 2025 affecting Solve Voice, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Solve Voice
Update timeline
- identified Apr 17, 2025, 07:54 PM UTC
A 3rd Party provider is experiencing downtime. We will update the status page when that issue is resolved.
- identified Apr 17, 2025, 07:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 17, 2025, 08:10 PM UTC
The 3rd party provider is reverting their breaking changes. Calls are successfully reaching our Voice agent. We are monitoring the progress.
- monitoring Apr 17, 2025, 08:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 17, 2025, 08:38 PM UTC
This incident has been resolved.