Forcepoint incident
Remote Browser Isolation Service - Un-available in Ashburn Region
Forcepoint experienced a critical incident on July 10, 2025 affecting N. Virginia (us-east-1), lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2025, 08:01 AM UTC
Customer Impact: RBI services are currently un-available in Ashburn (us-east-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services. Description: We are currently experiencing problem with our RBI data-plane in Ashburn region. Traffic has automatically been re-routed to another region while we work on remediating the problem. Next update time: 09:00 AM UTC
- monitoring Jul 10, 2025, 12:05 PM UTC
Customer Impact: RBI services are currently un-available in Ashburn (us-east-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services. Description: We have identified the problem and a fix has been deployed. We continue to monitor the service for stability.
- resolved Jul 10, 2025, 12:26 PM UTC
This incident has been resolved.