Forcepoint incident
AMDP Cloud Analysis - Email Analysis and Delays for On-prem Email Security
Forcepoint experienced a minor incident on August 5, 2025 affecting Advanced Malware Detection and Protection, lasting 23h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 07:04 AM UTC
Customer Impact: Some of our on-prem Email security customers may experience email delivery delays due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud. Email Security Cloud customers are not impacted due to this incident. Description: We are currently experiencing a problem which is impacting delivery of emails for on-prem email security customers. We are investigating the problem and will provide further feedback as we make progress. Next update time: 08:00 UTC
- identified Aug 05, 2025, 07:54 AM UTC
Customer Impact: Some of our on-prem Email security customers may experience email delivery delays (for emails with an attachment) due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident. Description: We have identified the problem to be related to one of our malware sandboxing providers which is experiencing service degradation. We are working with our vendor for a resolution at the earliest. Next update time: 9.00 UTC
- identified Aug 05, 2025, 08:09 PM UTC
Customer Impact: Some of our on-prem Email security customers may experience email delivery delays (for emails with an attachment) due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident. Description: We have identified the problem to be related to one of our malware sandboxing providers which is experiencing service degradation. We are working with our vendor for a resolution at the earliest. Next update time: 23.00 UTC
- monitoring Aug 06, 2025, 04:13 AM UTC
Customer Impact: Some of our on-prem Email security customers may have experienced email delivery delays due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident. Current Status & Next Steps: Forcepoint has worked with the vendor and the vendor has implemented a fix to restore normalcy of services. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
- resolved Aug 06, 2025, 06:36 AM UTC
This incident has been resolved.