Forage incident

Partial Outage on EBT Shopify Plug-in

Minor Resolved View vendor source →

Forage experienced a minor incident on November 12, 2024 affecting Shopify Apps, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 05:00 PM UTC
Resolved
Nov 12, 2024, 05:45 PM UTC
Duration
45m
Detected by Pingoru
Nov 12, 2024, 05:00 PM UTC

Affected components

Shopify Apps

Update timeline

  1. investigating Nov 12, 2024, 05:00 PM UTC

    There is increased slowness on EBT payment processing on Shopify. This is an issue only with the Shopify application. All other processing is fully up. Our team is actively working to resolve the issue and restore service as soon as possible.

  2. monitoring Nov 12, 2024, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2024, 05:45 PM UTC

    This incident has been resolved.