Forage experienced a major incident on April 16, 2026 affecting State Processors, lasting 6h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 16, 2026, 03:36 AM UTC
We are currently addressing a disruption in our Electronic Benefit Transfer (EBT) transaction processing capabilities. The following states are affected (AL,AR,DE,GA,IN,MD,MS,NJ,OH,OK,SC,TN,UT,VA,CT,IA,PA). Our technical team is actively working to rectify the situation.
- identified Apr 16, 2026, 03:36 AM UTC
We are continuing to monitor the upstream state processor outage.
- identified Apr 16, 2026, 03:38 AM UTC
We are continuing to monitor the upstream state processor outage.
- identified Apr 16, 2026, 04:30 AM UTC
We've been informed that Conduent supported states are currently in a planned maintenance window. The upgrade should be resolved by Apr 16, 6am CST.
- identified Apr 16, 2026, 10:28 AM UTC
There have been no additional failures over the last hour. Conduent supported states appear to be processing. The incident is resolved.
- resolved Apr 16, 2026, 10:32 AM UTC
This incident has been resolved.