Forage incident

Increased Error Rate for Refunds in Massachusetts

Minor Resolved View vendor source →

Forage experienced a minor incident on April 24, 2025, lasting 4h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 03:40 PM UTC
Resolved
Apr 24, 2025, 08:33 PM UTC
Duration
4h 53m
Detected by Pingoru
Apr 24, 2025, 03:40 PM UTC

Update timeline

  1. investigating Apr 24, 2025, 03:40 PM UTC

    There is an incident affecting refund attempts in the state of MA, in advance of its upcoming processor transition. We are investigating this now and will follow up with you as soon as we have more details.

  2. resolved Apr 24, 2025, 08:33 PM UTC

    The incident affecting refund attempts in the state of MA is now resolved. Refunds in the state of MA between 2025-04-23 23:43:00 UTC and 2025-04-24 19:35:00 UTC were affected We continue to monitor the situation.