Flywire experienced a minor incident on January 28, 2026 affecting Payex (Payment Experience), lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 28, 2026, 08:43 AM UTC
We are currently investigating reports of Delay on Document Antivirus Scanning . Our team is actively working to identify the root cause and assess the impact on our services. We appreciate your patience and will provide updates as soon as more information becomes available.
- investigating Jan 28, 2026, 09:33 AM UTC
The issue has been resolved, and our team is monitoring the situation to ensure stability. Users should no longer experience any disruptions, but we will continue to closely monitor the system. If you encounter any further issues, please reach out to our support team.
- resolved Jan 28, 2026, 10:54 AM UTC
The issue has been successfully resolved, and all services are now operating normally. We apologize for any inconvenience this may have caused. If you continue to experience any problems, please contact our support team.