Flowhub Outage History
Flowhub is up right nowFlowhub had 14 outages in the last 2 years totaling 646h 1m of downtime — averaging 0.6 incidents per month.
There were 14 Flowhub outages since July 22, 2024 totaling 646h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Latency on Maui Application
Partial Ecommerce Service Disruption
Affected: Flowhub Ecommerce
Timeline · 2 updates
- investigating Feb 06, 2026, 04:05 PM UTC
Flowhub Ecomm is unavailable for some customers due to a DNS-related issue. We have identified the root cause and are actively working to restore service for affected customers.
- resolved Feb 06, 2026, 06:46 PM UTC
This incident has been resolved.
Payment Processor Partial Service Interruption
Affected: Payment Partners (External)
Timeline · 2 updates
- identified Dec 04, 2025, 06:07 PM UTC
Our payment vendors are currently experiencing issues processing transactions for some customers and are actively working on a resolution. If you are impacted, please watch our in-app messaging.
- resolved Dec 22, 2025, 09:11 PM UTC
This incident has been resolved.
Partial outage on sites using custom hostnames
Affected: Flowhub Ecommerce
Timeline · 2 updates
- identified Nov 18, 2025, 02:17 PM UTC
We are aware of a global Cloudflare issue affecting custom hostname resolution on Flowhub e-commerce sites and are currently looking into the issue. More information: https://www.cloudflarestatus.com
- resolved Nov 18, 2025, 06:00 PM UTC
Cloudflare services are now operating normally. We are no longer observing elevated errors or latency across the network.
Severe Degradation Causing Issues with Login and Various Operations
Affected: Maui POSGreetStashViewAPI
Timeline · 6 updates
EllaCash Terminal Connection Issues
Timeline · 2 updates
- identified Jul 08, 2025, 06:07 PM UTC
Flowhub has discovered that BizPay (EllaCash) is currently experiencing intermittent connection issues with Maui. We are in communication with their team to determine when this issue can be resolved. Please continue to check with EllaCash support and monitor Flowhub's messaging through the status page and in-app banners for updates.
- resolved Jul 08, 2025, 06:31 PM UTC
EllaCash has released a resolution for their connection issues with Maui. Please restart your terminals to ensure they receive the fix and let Product Support know if you are still experiencing this issue via our in-app chat or email [email protected]
Google Cloud Services Outage Affecting Images and Analytics Reports
Affected: Maui POS
Timeline · 4 updates
- identified Jun 12, 2025, 06:42 PM UTC
Google Cloud services are currently experiencing degradation that is affecting loading of reports and Flowhub's ability to pull product images for display within the app and any new image uploads for products and customer profiles. This may manifest itself sporadically until the issue is resolved by Google.
- identified Jun 12, 2025, 07:02 PM UTC
Customer search has now been added to the list of affected services, with slowdown for clients with large customer bases. Issues can be tracked here: https://status.cloud.google.com
- monitoring Jun 12, 2025, 09:07 PM UTC
Google Cloud services are seeing a restore of normal performing services. Users may still experience some performance degradation with customer search and reporting. Issues can be tracked here: https://status.cloud.google.com
- resolved Jun 12, 2025, 09:38 PM UTC
This incident is resolved for all of our services.
Payomi Severe Degradation Affecting Certain Customers
Timeline · 3 updates
- identified Jun 02, 2025, 08:03 PM UTC
We are currently working with the Payomi team to work through severe degradation of payment processing for certain customers.
- monitoring Jun 05, 2025, 06:11 PM UTC
Payomi has been actively restoring services for various clients, with only a few still needing services restored. We will continue monitoring the situation until all clients have been restored.
- resolved Jun 12, 2025, 06:51 PM UTC
This incident has been resolved.
EllaCash Connection Issues
Timeline · 3 updates
- identified Mar 29, 2025, 04:00 PM UTC
EllaCash is experiencing an integration issue with Flowhub manifesting in the connection to Maui and the Ellacash service. EllaCash is actively working on a resolution and expects to have this resolved ASAP.
- monitoring Mar 29, 2025, 04:43 PM UTC
A fix has been issued on the Ellacash side for terminal connections. Terminals should be able to connect and be back to fiully integrated and operational capacity. We're continuing to monitor on our side alongside Ellacash.
- resolved Mar 29, 2025, 06:48 PM UTC
This incident has been resolved.
EllaCash Processor Issue
Timeline · 3 updates
- identified Jan 30, 2025, 09:01 PM UTC
EllaCash’s services are experiencing issues processing transactions for some customers. EllaCash is actively working on a resolution. If you are impacted, please watch our in-app messaging and status page for more information.
- monitoring Jan 31, 2025, 01:20 PM UTC
The technical issues being experienced by EllaCash's processor were resolved by 11:00 PM ET, and all systems are be back online. We are actively monitoring systems and will update with any additional information. You may resume using your EllaCash terminals.
- resolved Jan 31, 2025, 10:09 PM UTC
This incident has been resolved.
Payomi payment processing failures
Timeline · 2 updates
- investigating Oct 11, 2024, 11:15 PM UTC
Payomi is currently experiencing issues processing transactions, and is actively investigating the root cause. Other payment processors are unaffected. When we receive additional information from Payomi about the outage we will update this status page. If you are experiencing issues, please watch for updates here.
- resolved Oct 12, 2024, 12:28 AM UTC
Payomi has resolved the issue. If you're still experiencing issues, please try restarting the terminals, update to the latest version of software by clicking the "globe" icon, and then log in and out of Maui. If you continue to experience issues please contact support.
Maui Latency
Affected: Maui POS
Timeline · 4 updates
- investigating Sep 03, 2024, 04:45 PM UTC
We are currently seeing latency in the Maui application, with particular slowness in Cashier and Inventory. We're investigating the root cause and will continue updating with additional information.
- investigating Sep 03, 2024, 05:08 PM UTC
After a restart of some services, we're seeing all systems restored to normal operations. We are continuing to investigate root cause and monitoring.
- monitoring Sep 03, 2024, 06:04 PM UTC
We have identified the issue - one of our metrics collection services experienced a major slowdown during the impacted times. We bypassed that metric collection service which restored performance of the system. We are actively investigating what caused the slowdown, and ensuring the system will automatically recover if this type of situation occurs again.
- resolved Sep 03, 2024, 09:53 PM UTC
The issue has been resolved - there is currently no impact to Maui. We will continue to monitor and ensure the issue doesn't reoccur.
Ellacash Terminal Issues
Timeline · 3 updates
- investigating Jul 22, 2024, 09:27 PM UTC
One of our partners that powers Flowhub Pay (EllaCash) is having issues with some customers. We are in touch with their team and they are working on a resolution, with an expectation of getting all customers back online in the next 3-4 hours. Please check our in-app messaging for more information.
- monitoring Jul 22, 2024, 10:29 PM UTC
At this time, we believe all customers are up and operating again.
- resolved Jul 23, 2024, 12:36 AM UTC
This incident has been resolved.