Flow XO experienced a major incident on April 8, 2022 affecting Application and Web Chat Servers, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
ApplicationWeb Chat Servers
Update timeline
- investigating Apr 08, 2022, 04:42 PM UTC
Our engineers have been alerted to increased latencies in all Flow XO operations. We are working as fast as we can to resolve the issue and will provide an update as soon as we have more information.
- investigating Apr 08, 2022, 04:42 PM UTC
We are continuing to investigate this issue.
- investigating Apr 08, 2022, 04:54 PM UTC
We are continuing to investigate this issue.
- resolved Apr 08, 2022, 04:55 PM UTC
Our team has identified and mitigated the cause of the poor performance. We are working to prevent in the future.