Flow XO experienced a notice incident on July 19, 2022 affecting Public Website, lasting 15h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2022, 09:15 PM UTC
Our public website is suffering from an outage caused by our downstream service provider. You can follow along with their status page here: https://wpenginestatus.com/incidents/381158 Currently all chatbot services and the back office tools are functioning normally, and can be accessed directly at https://www.flowx.com/app
- identified Jul 19, 2022, 09:20 PM UTC
This outage appears to be caused by ... climate change: https://www.bleepingcomputer.com/news/security/uk-heat-wave-causes-google-and-oracle-cloud-outages/ We will monitor the situation and if the outage continues, consider moving our public site hosting out of EU.
- identified Jul 19, 2022, 09:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 19, 2022, 11:20 PM UTC
Google has restored cooling to their data center, and are now working to restore services. There is no ETA provided, but presumably things are moving in the right direction now.
- resolved Jul 20, 2022, 12:54 PM UTC
This incident has been resolved.