Flow XO incident

Attachments not being received in Facebook Messenger

Flow XO experienced a minor incident on September 14, 2022 affecting Facebook Messenger, lasting 4d 21h. The incident has been resolved; the full update timeline is below.

Started: Sep 14, 2022, 06:04 PM UTC
Resolved: Sep 19, 2022, 03:25 PM UTC
Duration: 4d 21h
Detected by Pingoru: Sep 14, 2022, 06:04 PM UTC

Affected components

Facebook Messenger

Update timeline

investigating Sep 14, 2022, 06:04 PM UTC

Facebook Messenger is only periodically delivering attachments your users upload to our service. We have confirmed that this is an issue on the Facebook end, and will monitor closely and update when we have more information.
monitoring Sep 19, 2022, 03:17 PM UTC

Although there has not been any official communication from Facebook, testing indicates this problem is likely resolved.
resolved Sep 19, 2022, 03:25 PM UTC

This incident has been resolved.