Flow XO experienced a notice incident on October 12, 2022 affecting Web Chat Servers, lasting 6h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Web Chat Servers
Update timeline
- investigating Oct 12, 2022, 12:35 PM UTC
We are experiencing live chat connectivity issues and are actively investigating
- investigating Oct 12, 2022, 04:00 PM UTC
We are continuing to investigate this issue, and will update as soon as we have identified the problem
- identified Oct 12, 2022, 05:28 PM UTC
We believe we have a mitigation identified and are working on building and deploying a fix
- identified Oct 12, 2022, 06:31 PM UTC
A fix is being deployed, and should have the issue resolved within the next 30-45 minutes.
- monitoring Oct 12, 2022, 06:35 PM UTC
Live chat should not be fully online.
- monitoring Oct 12, 2022, 06:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 12, 2022, 06:47 PM UTC
This incident has been resolved.