Flow XO experienced a major incident on September 18, 2024 affecting Web Chat Servers, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Web Chat Servers
Update timeline
- identified Sep 18, 2024, 05:30 PM UTC
We are experiencing an outage of our Web Chat - engineers are working on a solution and will update shortly
- monitoring Sep 18, 2024, 05:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2024, 05:49 PM UTC
This incident has been resolved.