Flow XO incident

Web App and Website Down

Major Resolved View vendor source →

Flow XO experienced a major incident on October 8, 2024 affecting Application and Heroku and 1 more component, lasting 4h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 06:14 PM UTC
Resolved
Oct 08, 2024, 11:10 PM UTC
Duration
4h 56m
Detected by Pingoru
Oct 08, 2024, 06:14 PM UTC

Affected components

ApplicationHerokuPublic Website

Update timeline

  1. investigating Oct 08, 2024, 06:14 PM UTC

    The Flow XO web app and website are intermittently down. The issue has been traced to an outage at our hosting provider. We will monitor closely and update as more information arrives. You can also monitor the service provider issue her: https://status.heroku.com/incidents/2684. Bot's are functional, but may experience decreased performance until the outage is resolved.

  2. investigating Oct 08, 2024, 07:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 08, 2024, 07:58 PM UTC

    We are continuing to see degraded performance and elevated errors, however both the website and web-app are now reachable, although you may continue to experience occasional timeouts and errors.

  4. resolved Oct 08, 2024, 11:10 PM UTC

    This incident has been resolved.